Support services
Remote technical support
Remote technical support is provided to businesses and individuals. The service offers instant problem resolution at an affordable cost and is 100% secure as access is provided exclusively by you. Our technicians will connect online to your computer and help you solve the problem you are experiencing.
- Direct contact
- Experienced technicians
- Fast service
Price list:
- Remote Support up to 30 Minutes 30,00 € 30,00 €
- Remote Support up to 60 minutes 40,00 €
- Remote Support up to 90 minutes 55,00 €
- Remote Support up to 120 minutes 70,00 €
Visit to your place
Schedule your appointment with a qualified technician at your home or office. All of our technicians have years of experience in the IT field and guarantee you the best possible results.
- Fast service
- Excellent result
- Polite and discreet staff
- Technical support for any technical problem
Price list:
Cost of a visit by a qualified technician: 50,00 €/hour
Our headquarters
An exhibition space and service department are available at the company's offices for immediate service. Our company's human resources have many years of experience in the field of IT and security systems and guarantee you the best possible result.
- Fast service
- Excellent result
- Specialized technicians
Technical Support Contract
At Netpc we provide services to our customers and partners through support contracts and project contracts. At a time when speed, accuracy and reliability are important components for the proper functioning of a business, Netpc is at your side in the most direct and efficient way, offering a set of services tailored to the specificities of your company or office. The maintenance and technical support contracts are tailored to the needs of each customer. This allows us to offer the most comprehensive level of support, while keeping costs realistic.
The monthly/annual technical support package includes:
- - Consultancy services for the evolution - upgrade of the computerised equipment, with the creation of a detailed cost and time plan.
- - Immediate priority in servicing the company in case of failure
- - Priority for immediate service, including immediate priority for the implementation of the project, including the following
- - Daily e-mail reporting in case of failure
- Weekly check of your equipment
- Unlimited remote support
- Unlimited telephone support
*Contract prices are available on request.
The procedure for concluding a technical support contract is as follows:
- - Inventory your company or office needs with the help of one of our business consultants.
- - An audit and inventory of the systems, software and network equipment you wish us to support.
- - Suggestion for arranging or upgrading existing equipment and network.
- - Signing of a detailed technical support contract either on a monthly/annual subscription or pre-purchase of technical support hours.
*All the above prices do not include 24% VAT
Do you have any questions? Call us at 210 6033387
Netpc is always by your side for whatever you may need!
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